WarrantyUpdated 16 days ago

Q: How long is the HiZoo warranty?

A: We stand firmly behind our quality! Every HiZoo device comes with a comprehensive 2-year warranty, starting from the date your order is marked as delivered.

Q: What does the warranty cover?

A: Our warranty covers any defects in materials or workmanship under normal use. If a covered issue arises during these two years, we will provide a professional repair or a free replacement to ensure you continue to enjoy relief.

Q: What is not covered by the warranty?

A: To be fair to all customers, the warranty does not cover damage from misuse (like drops), unauthorized repairs, natural wear and tear of the fabric, aesthetic scratches, accidents (like water or fire), or lost/stolen items.

Q: What if I bought my HiZoo on Amazon or TikTok?

A: If you purchased through an authorized third-party platform like Amazon or TikTok Shop, please contact their official customer service directly to initiate a claim, as their specific policies will apply. While we are always happy to answer general questions about our products, order-specific support must go through the original platform for faster resolution.