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Q: What are the size and weight of the product? A: The Portable Massager measures 250 x 170 x 175 mm and weighs about 1.4 kg. The Pillow Massager is 340 x 190 x 330 mm and weighs around 1.51 kg. Q: What material is the exterior of this product made o

Q: What are the size and weight of the product? &#xA0;A: The Portable Massager measures 250 x 170 x 175 mm and weighs about 1.4 kg. The Pillow Massager is 340 x 190 x 330 mm and weighs around 1.51 kg.Q: What material is the exterior of this product made of? &#xA0;A: Its exterior combines PU leather with breathable mesh fabric. This mix ensures durability while keeping you comfortable during use.Q: What type of massage method does this product use? &#xA0;A: H&#xCF;ZOO utilizes rhythmic kneading rollers that mimic real hand movements. It also offers an optional heat function to soothe tension and boost circulation.Q: How many massage modes does the massager have? &#xA0;A: There are two modes available: pinch kneading and regular kneading. These options let you switch between different massage styles.Q: How many intensity levels does the massager have? &#xA0;A: You can choose from three intensity levels: low, medium, and high. This allows you to customize the pressure to your preference.Q: What is the temperature of the heating function on the massager? &#xA0;A: The built-in heating feature warms up to around 42&#xB0;C. This gentle heat enhances relaxation and helps relieve stiffness.Q: What makes this product special compared to other massagers? &#xA0;A: H&#xCF;ZOO stands out with its realistic kneading rollers, optional heat function, and adjustable intensity settings. Its portable design also makes it convenient to enjoy relief anytime, anywhere.Q: What age group or gender is this massager most suitable for? &#xA0;A: It&#x2019;s designed for teenagers, adults, and the elderly seeking relief from muscle tension. Anyone looking for a soothing massage experience can benefit from it.

Q: Is the usage of this massager difficult? A: Not at all—simply place it on the area you want to treat, secure the strap, and power it on. Then, customize your session by adjusting the mode, heat, and intensity. Q: Can this product be used on multip

Q: Is the usage of this massager difficult? &#xA0;A: Not at all&#x2014;simply place it on the area you want to treat, secure the strap, and power it on. Then, customize your session by adjusting the mode, heat, and intensity.Q: Can this product be used on multiple areas of the body? &#xA0;A: Yes, you can use it on your neck, shoulders, back, arms, legs, or anywhere else that needs relief. Its ergonomic design adapts to different areas with ease.Q: How long can the massager be used for in one session? &#xA0;A: Each session lasts for 10 minutes and automatically shuts off for your safety. You can always restart it for another session if you need more relief.Q: How often should this massager be used for optimal results? &#xA0;A: We recommend using it once or twice daily for 10-minute sessions. Consistent use helps maintain relaxed muscles and improved circulation.Q: Is this massager noisy? &#xA0;A: It operates quietly, so it won&#x2019;t disturb your environment or conversations. Most users find the gentle hum soothing rather than distracting.Q: Can this massager be used in an office or vehicle? &#xA0;A: Absolutely&#x2014;its cordless, compact design makes it easy to use in offices or vehicles. Just ensure you&#x2019;re stationary and in a safe setting.Q: Is this massager easy to carry around? &#xA0;A: Yes, the lightweight and compact shape makes it travel-friendly. It&#x2019;s perfect for taking to work, the gym, or on trips.Q: Does the product come with a detailed manual? &#xA0;A: Yes, you&#x2019;ll receive a comprehensive guide that walks you through setup, operation, and care. It&#x2019;s designed to help you get the most out of your massager.Q: Is this massager waterproof? &#xA0;A: No, it&#x2019;s not waterproof. Avoid exposing it to water or excessive moisture to maintain its quality.

Q: Is this massager rechargeable, or does it have a replaceable battery? A: The HÏZOO massager comes with a built-in lithium-ion battery. You recharge it via a convenient USB-C port rather than replacing batteries. But please note that all HÏZOO prod

Q: Is this massager rechargeable, or does it have a replaceable battery? &#xA0;A: The H&#xCF;ZOO massager comes with a built-in lithium-ion battery. You recharge it via a convenient USB-C port rather than replacing batteries. But please note that all H&#xCF;ZOO products are set to default that cannot be used due to safety concerns when charging.Q: Does it come with a charger? &#xA0;A: Yes, you&#x2019;ll receive a Type-C charging cable for efficient charging.Q: How long does the massager&#x2019;s battery last? &#xA0;A: You can enjoy up to 1.5 hours of use on a full charge. The exact duration varies based on your chosen intensity and heat settings.Q: What is the charging time for this product? &#xA0;A: It typically takes about 3 hours to fully recharge. A red light indicates it&#x2019;s charging, while a green light signals it&#x2019;s good to go.

Q: How long will it take for my order to be shipped?. A: We know you’re excited to receive your HiZoo! Generally, we process and ship orders within 1–2 business days. Please note that weekends and holidays are excluded. Once your package is on its wa

Q: How long will it take for my order to be shipped?A: We know you&#x2019;re excited to receive your HiZoo! Generally, we process and ship orders within 1&#x2013;2 business days. Please note that weekends and holidays are excluded. Once your package is on its way, you&#x2019;ll receive an email with a tracking number so you can follow its journey.Q: Will I need to pay international customs duties?A: To bring relief to customers everywhere, we offer worldwide shipping. However, because trade policies vary by destination, any customs duties, taxes, or import fees are the sole responsibility of the recipient. Since these are government-mandated fees, they do not qualify for refunds, returns, or chargebacks.Q: What should I do if my tracking says &quot;Delivered&quot; but I can&apos;t find my package?A: If tracking shows your order as &#x201C;Delivered,&#x201D; responsibility for the package transfers to the recipient. HiZoo is not liable for lost or stolen packages once marked as delivered. If you still cannot find it, please contact us within 7 days of the delivery date so we can assist you in filing a claim with the carrier.Q: What if my product arrives damaged?A: Don&apos;t worry, we are here to help. If your product arrives damaged, please contact us at support@hizoo.co within 30 days of delivery with clear photos or videos. Please note that if the device itself is intact and functional, minor damage to the external packaging box from transit does not qualify for a replacement or refund.

Q: Can I change or cancel my order?. A: If you’ve changed your mind, please reach out as soon as possible. We can only process cancellations for orders that have not yet entered the shipping process. Once an order is dispatched, it must follow our st

Q: Can I change or cancel my order?A: If you&#x2019;ve changed your mind, please reach out as soon as possible. We can only process cancellations for orders that have not yet entered the shipping process. Once an order is dispatched, it must follow our standard return process.Q: Can I return my product if I&#x2019;m not satisfied?A: Of course! We want you to love your experience. HiZoo offers a 30-day return window, starting from the date your order is marked as delivered. If you&#x2019;re not satisfied, you may request a refund within this period.Q: Do I have to pay for return shipping?A: HiZoo covers return shipping for defective, damaged, or incorrect items. For &quot;change-of-mind&quot; returns, customers are responsible for the return shipping cost, which will be deducted from your final refund.Q: Are there any additional fees for returns?A: To help us keep our products accessible, we ask that you return items in good condition with all original components. A fee may be deducted from your refund if original items like the charging cable or packaging are missing. Additionally, to encourage timely returns, we waive all restocking fees if you ship the item back within 5 days of your request being approved. A restocking fee applies for packages dispatched after this initial window.Q: Can I exchange my item for a different model?A: Currently, we only offer exchanges for the same model if your item is defective, damaged, or incorrect. We do not accept exchanges for different designs or models, even within the 30-day window.Q: How do returns work for bundle orders?A: If you purchased a bundle (e.g., set of 2 or 3) but only wish to return part of it, the original bundle discount will be voided. Your refund will be calculated by subtracting the full retail price of the items you keep from your total order amount.

Q: How long is the HiZoo warranty?. A: We stand firmly behind our quality! Every HiZoo device comes with a comprehensive 2-year warranty, starting from the date your order is marked as delivered. Q: What does the warranty cover?. A: Our warranty cove

Q: How long is the HiZoo warranty?A: We stand firmly behind our quality! Every HiZoo device comes with a comprehensive 2-year warranty, starting from the date your order is marked as delivered.Q: What does the warranty cover?A: Our warranty covers any defects in materials or workmanship under normal use. If a covered issue arises during these two years, we will provide a professional repair or a free replacement to ensure you continue to enjoy relief.Q: What is not covered by the warranty?A: To be fair to all customers, the warranty does not cover damage from misuse (like drops), unauthorized repairs, natural wear and tear of the fabric, aesthetic scratches, accidents (like water or fire), or lost/stolen items.Q: What if I bought my HiZoo on Amazon or TikTok?A: If you purchased through an authorized third-party platform like Amazon or TikTok Shop, please contact their official customer service directly to initiate a claim, as their specific policies will apply. While we are always happy to answer general questions about our products, order-specific support must go through the original platform for faster resolution.