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Thanks for checking in on your order!
Your order is still being carefully processed and packed. Typically, we take about 1-3 business days to get everything ready for shipment. Once it’s on its way, we’ll send you tracking information so you can follow its journey to you!

We’re excited for you to receive your order and appreciate your patience as we prepare it with care. If you have any questions or need any help, just let us know—we’re here to assist!

Q: What are the size and weight of the product? A: The Portable Massager measures 250 x 170 x 175 mm and weighs about 1.4 kg. The Pillow Massager is 340 x 190 x 330 mm and weighs around 1.51 kg. Q: What material is the exterior of this product made o

Q: What are the size and weight of the product? &#xA0;A: The Portable Massager measures 250 x 170 x 175 mm and weighs about 1.4 kg. The Pillow Massager is 340 x 190 x 330 mm and weighs around 1.51 kg.Q: What material is the exterior of this product made of? &#xA0;A: Its exterior combines PU leather with breathable mesh fabric. This mix ensures durability while keeping you comfortable during use.Q: What type of massage method does this product use? &#xA0;A: H&#xCF;ZOO utilizes rhythmic kneading rollers that mimic real hand movements. It also offers an optional heat function to soothe tension and boost circulation.Q: How many massage modes does the massager have? &#xA0;A: There are two modes available: pinch kneading and regular kneading. These options let you switch between different massage styles.Q: How many intensity levels does the massager have? &#xA0;A: You can choose from three intensity levels: low, medium, and high. This allows you to customize the pressure to your preference.Q: What is the temperature of the heating function on the massager? &#xA0;A: The built-in heating feature warms up to around 42&#xB0;C. This gentle heat enhances relaxation and helps relieve stiffness.Q: What makes this product special compared to other massagers? &#xA0;A: H&#xCF;ZOO stands out with its realistic kneading rollers, optional heat function, and adjustable intensity settings. Its portable design also makes it convenient to enjoy relief anytime, anywhere.Q: What age group or gender is this massager most suitable for? &#xA0;A: It&#x2019;s designed for teenagers, adults, and the elderly seeking relief from muscle tension. Anyone looking for a soothing massage experience can benefit from it.

Product Features Q&A

Q: Is the usage of this massager difficult? A: Not at all—simply place it on the area you want to treat, secure the strap, and power it on. Then, customize your session by adjusting the mode, heat, and intensity. Q: Can this product be used on multip

Q: Is the usage of this massager difficult? &#xA0;A: Not at all&#x2014;simply place it on the area you want to treat, secure the strap, and power it on. Then, customize your session by adjusting the mode, heat, and intensity.Q: Can this product be used on multiple areas of the body? &#xA0;A: Yes, you can use it on your neck, shoulders, back, arms, legs, or anywhere else that needs relief. Its ergonomic design adapts to different areas with ease.Q: How long can the massager be used for in one session? &#xA0;A: Each session lasts for 10 minutes and automatically shuts off for your safety. You can always restart it for another session if you need more relief.Q: How often should this massager be used for optimal results? &#xA0;A: We recommend using it once or twice daily for 10-minute sessions. Consistent use helps maintain relaxed muscles and improved circulation.Q: Is this massager noisy? &#xA0;A: It operates quietly, so it won&#x2019;t disturb your environment or conversations. Most users find the gentle hum soothing rather than distracting.Q: Can this massager be used in an office or vehicle? &#xA0;A: Absolutely&#x2014;its cordless, compact design makes it easy to use in offices or vehicles. Just ensure you&#x2019;re stationary and in a safe setting.Q: Is this massager easy to carry around? &#xA0;A: Yes, the lightweight and compact shape makes it travel-friendly. It&#x2019;s perfect for taking to work, the gym, or on trips.Q: Does the product come with a detailed manual? &#xA0;A: Yes, you&#x2019;ll receive a comprehensive guide that walks you through setup, operation, and care. It&#x2019;s designed to help you get the most out of your massager.Q: Is this massager waterproof? &#xA0;A: No, it&#x2019;s not waterproof. Avoid exposing it to water or excessive moisture to maintain its quality.

Usage & Operation

Q: Is this massager rechargeable, or does it have a replaceable battery? A: The HÏZOO massager comes with a built-in lithium-ion battery. You recharge it via a convenient USB-C port rather than replacing batteries. But please note that all HÏZOO prod

Q: Is this massager rechargeable, or does it have a replaceable battery? &#xA0;A: The H&#xCF;ZOO massager comes with a built-in lithium-ion battery. You recharge it via a convenient USB-C port rather than replacing batteries. But please note that all H&#xCF;ZOO products are set to default that cannot be used due to safety concerns when charging.Q: Does it come with a charger? &#xA0;A: Yes, you&#x2019;ll receive a Type-C charging cable for efficient charging.Q: How long does the massager&#x2019;s battery last? &#xA0;A: You can enjoy up to 40 minutes of use on a full charge. The exact duration varies based on your chosen intensity and heat settings.Q: What is the charging time for this product? &#xA0;A: It typically takes about 3 hours to fully recharge. A red light indicates it&#x2019;s charging, while a green light signals it&#x2019;s good to go.

Battery & Charging

Q: How long will it take for my order to be shipped?. A: We know you’re excited to receive your HiZoo! Generally, we process and ship orders within 1–2 business days. Please note that weekends and holidays are excluded. Once your package is on its wa

Q: How long will it take for my order to be shipped?A: We know you&#x2019;re excited to receive your HiZoo! Generally, we process and ship orders within 1&#x2013;2 business days. Please note that weekends and holidays are excluded. Once your package is on its way, you&#x2019;ll receive an email with a tracking number so you can follow its journey.Q: Will I need to pay international customs duties?A: To bring relief to customers everywhere, we offer worldwide shipping. However, because trade policies vary by destination, any customs duties, taxes, or import fees are the sole responsibility of the recipient. Since these are government-mandated fees, they do not qualify for refunds, returns, or chargebacks.Q: What should I do if my tracking says &quot;Delivered&quot; but I can&apos;t find my package?A: If tracking shows your order as &#x201C;Delivered,&#x201D; responsibility for the package transfers to the recipient. HiZoo is not liable for lost or stolen packages once marked as delivered. If you still cannot find it, please contact us ASAP so we can assist you in providing the carrier infomation and last mile tracking number.Q: What if my product arrives damaged?A: Don&apos;t worry, we are here to help. If your product arrives damaged, please contact us at support@hizoo.co within 30 days of delivery with clear photos or videos. Please note that if the device itself is intact and functional, minor damage to the external packaging box from transit does not qualify for a replacement or refund.

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Product Features Q&A

Usage & Operation

Battery & Charging

Shipping