Hizoo logo
Hizoo logo

All articles

Warranty

Do you offer warranty & repair services?

Our product comes with a 2-year warranty that covers any manufacturing defects. This warranty ensures peace of mind and reliable performance for the first two years of use. If your product needs repair, contact our support team to receive the designa

Repairs during warranty period

Repairs for issues covered under the warranty are free of charge. However, if the damage is caused by misuse, accidents, or unauthorized modifications, repair fees may apply. Yes, if the product cannot be repaired and is still under warranty, it can

Repairs after the warranty period

Yes, repairs can still be arranged after the warranty period has ended, though they will incur a fee. Contact our support team to get a quote and further instructions. For repairs not covered by the warranty, costs must be prepaid before the repair b

What's the estimated repair time?

Repairs typically take 1-2 weeks, depending on the complexity of the issue and the availability of parts. We will do our best to expedite the process for your convenience. You can track the repair status by contacting our support team and providing y

How can I receive a receipt for the repair costs?

After payment is processed, a receipt will be emailed to you. If you require a duplicate or have any issues with the receipt, please reach out to our support team for assistance. If the product does not meet quality standards after the repair, contac