Can I exchange a product?Updated 15 days ago

What should I do if I want to exchange a product?

To request an exchange, please visit our return & exchange portal:
👉 https://returns.hizoo.co

Enter your order number and shipping ZIP code to get started. Once your return shipment is marked “in delivery,” a new replacement order will be created automatically and shipped at no extra cost.

Do I need to pay for shipping when exchanging a product?

• HiZoo covers the shipping fee for exchanges involving defective, damaged, or incorrect items.

• For change-of-mind exchanges, customers are responsible for return shipping costs (actual cost or a flat $10, depending on carrier availability).
  Your replacement item will always be shipped free of charge.

Can I exchange for a different design or product?

No, exchanges are limited to the same HiZoo massager type.
If you’d like a different design or product, please initiate a return through the portal and place a new order at hizoo.co.

What if the item I want to exchange is out of stock?

If the product you want is unavailable at the time of exchange, you can choose to:

• Wait until it is back in stock

• Or request a refund instead through the return portal
  You can also contact our support team at [email protected] for personalized assistance.

Where do I send the product for exchange?

You’ll receive a shipping label and return instructions once you initiate the exchange via our return portal. All exchanges and returns must be shipped to:

HiZoo Returns Warehouse
46 Stafford St, Suite 2911
Lawrence, MA 01841
Phone: +1 279-226-3356

Items sent without initiating the exchange through the portal may not be accepted.

Need help?

If you have any questions during the exchange process, feel free to contact our support team at [email protected]. We’re here to make your experience smooth and hassle-free.