Can I exchange a product?Updated a month ago

How do I exchange a product?

What should I do if I want to exchange a product? To request an exchange, please reach out to our Customer Support team directly at [email protected]

We will personally help you set up the return and ensure your replacement is on its way quickly. Once your return shipment is marked “in delivery,” your new replacement order will be shipped automatically at no extra cost.

Do I need to pay for shipping when exchanging a product? HiZoo covers the shipping fee for exchanges involving defective, damaged, or incorrect items.

For change-of-mind exchanges, customers are responsible for the return shipping costs. However, your replacement item will always be shipped to you free of charge.

Can I exchange for a different design or product? Direct exchanges are limited to the same HiZoo massager type.

If you would like a completely different design or product, please contact our support team to process a return for your current item, and then place a new order for the product you want at hizoo.co

What if the item I want to exchange is out of stock? If the product you want is unavailable at the time of exchange, you can choose to:

• Wait until it is back in stock.

• Request a refund instead.

Just let our support team know your preference when you email us.

Where do I send the product for exchange? Please do not ship your item until you have received a shipping label and authorization from our support team.

Once our team has set up your exchange, you will receive a label to ship the package to:

HiZoo Returns Warehouse 46 Stafford St, Suite 2911 Lawrence, MA 01841

Note: Items sent to this address without prior authorization from our support team may not be accepted or processed.

Need help? If you have any questions during the exchange process, feel free to contact us at [email protected]. We’re here to make your experience smooth and hassle-free.