Can I exchange a product?Updated 2 months ago

What should I do if I want to exchange a product?

To request an exchange, please head over to our return & exchange portal and initiate an exchange. We will arrange for the incorrect product to be collected and send you the correct item at no additional cost.

Note that shipping fees for exchanges may be the customer’s responsibility if the reason is a change of mind.

For defective or incorrect items, HiZoo will cover the exchange shipping fee. 

Can I exchange for a different design?

No, you cannot exchange for a different design. At the moment we only offer exchanges for HiZoo massagers of the same type.

If you are dissatisfied with your purchase and would like to exchange for one of our different designs, please initiate a return first and place a new order at hizoo.co.

What if the product I want to exchange is out of stock?

If the product you wish to exchange is out of stock, you can request a refund in our return portal. Alternatively you can contact our customer service, and we will guide you through your options to find the best solution.

What are the shipping fees for exchanges?

If you are exchanging a defective product, we will cover the shipping fee. However, if you are exchanging due to a change of mind, you will be responsible for the shipping costs. Contact customer service for more details.

Where should I send the product for an exchange or return?

Products for exchange or return must be sent to our return warehouse. Once you follow the steps on our return portal you'll be able to generate a shipping label with the return address.

Our return warehouse address is:

46 Stafford St, Suite 2911Lawrence MA 01841
Phone: +1 279-226-3356

For detailed instructions, please contact customer service, and we will provide all the necessary information to complete the process smoothly.