At HiZoo, your satisfaction is our priority. If something’s not quite right, we’ve made our refund and return process simple, clear, and fair. 1. 30-Day Satisfaction Guarantee We offer a 30-day return and exchange window, starting from the date your

<h2 id="isPasted">HiZoo Refund Policy</h2>At HiZoo, your satisfaction is our priority. If something&#x2019;s not quite right, we&#x2019;ve made our refund and return process simple, clear, and fair.1. 30-Day Satisfaction Guarantee We offer a 30-day return and exchange window, starting from the date your order is marked as delivered. If you&#x2019;re not satisfied, you may request a refund or exchange within this period &#x2014; no hassle.2. Refund Eligibility To be eligible for a refund, the returned item must:<ul data-path-to-node="7" style=" text-decoration: none;"><li>Be returned within 30 days of delivery.</li><li>Be in good condition, with no visible damage or excessive wear.</li><li>Include all original components: packaging, dust bag, charging cable, and HiZoo card.</li></ul>Note: Missing components will result in a $2&#x2013;$15 deduction per item. Light use is completely fine. We simply ask that the item is returned in a condition suitable for restocking.3. How to Request a Refund To initiate a return, please contact our support team directly. We handle all requests personally to ensure a smooth experience.Email us at support@hizoo.co with:<ul data-path-to-node="11" style=" text-decoration: none;"><li>Your Order Number</li><li>The reason for the refund request</li><li>Photo or video evidence (required only if the item is defective, damaged, or incorrect)</li></ul>Our team will review your request and provide a return shipping label and instructions. Once your return is received and inspected, we&#x2019;ll process your refund.4. Refund Processing Time Refunds are issued to the original payment method within 5 business days after your return has been inspected by our warehouse.<ul data-path-to-node="14" style=" text-decoration: none;"><li>Please allow an additional 2&#x2013;3 business days for your bank or card provider to reflect the refund.</li><li>If more than 10 business days have passed since your refund was confirmed, contact us at support@hizoo.co.</li></ul>5. Return Shipping Costs<ul data-path-to-node="16" style=" text-decoration: none;"><li>HiZoo covers return shipping for defective, damaged, or incorrect items.</li><li>For change-of-mind returns, customers are responsible for the return shipping cost. This will be the actual carrier cost or a flat $15 fee, deducted from your refund.</li></ul>6. Non-Refundable Items Refunds cannot be issued for:<ul data-path-to-node="18" style=" text-decoration: none;"><li>Items missing required components.</li><li>Items damaged beyond normal use.</li><li>Final sale or customized items.</li><li>Returns sent without prior approval from our support team.</li></ul>7. Exchanges To exchange a product, please email support@hizoo.co. Once your return is marked as &#x201C;in delivery,&#x201D; we will automatically process your replacement order.Note: We only offer exchanges for the same product type. Design swaps are not available.Need help? Contact us anytime at support@hizoo.co. We&apos;re happy to assist you.

Refund Policy

Can I return or exchange a product if it is defective? Yes! If your product is defective or damaged, you can request a return or exchange. Please contact our support team directly at support@hizoo.co. To speed up the process, please include photo or

Can I return or exchange a product if it is defective? Yes! If your product is defective or damaged, you can request a return or exchange. Please contact our support team directly at support@hizoo.co.To speed up the process, please include photo or video evidence of the issue in your email. Our team will review it and arrange a replacement or refund at no extra cost to you.What should I do if I receive the wrong product? Please email support@hizoo.co with your order number and a photo of the item you received. We will immediately send you the correct product and provide a prepaid label to return the incorrect item&#x2014;we cover all shipping costs for our mistake.How long after delivery can I return the product? We offer a 30-day return and exchange policy starting from the date your order is marked as delivered.Who pays for return shipping?<ul data-path-to-node="9" style=" text-decoration: none;"><li>Defective, damaged, or incorrect items: HiZoo covers the return shipping cost 100%.</li><li>Change of mind / No longer needed: You are responsible for the return shipping cost. This will be the actual cost of the label or a flat $15 fee, which will be deducted from your final refund amount.</li></ul>Can I return a product if it has been opened or lightly used? Yes. We accept returns for items that have been opened or lightly used &#x2014; as long as they are in good condition with no visible damage or excessive wear.All original components (box, charging cable, dust bag, HiZoo card) must be included to receive a full refund.Can I return a product if there&#x2019;s no issue with it? Yes, as long as your item is in returnable condition and the request is made within 30 days of delivery. Please note: missing accessories will result in a $1&#x2013;$5 deduction per item from your refund.Can I repurchase the product while my return is being processed? Absolutely. You can place a new order at any time, even while your return for the original item is underway.Can I return a gift? Yes, gifted items can be returned within 30 days of the delivery date. Please contact support with the order number or the purchaser&apos;s name/email so we can locate the proof of purchase and process the return for you.How long does the refund process take after a return? Once your return is received and inspected by our warehouse, refunds are typically processed within 5 business days.Please allow an additional 2&#x2013;3 business days for your bank or credit card provider to post the funds to your account. If more than 10 business days have passed since your refund confirmation, please contact us at support@hizoo.co..

Return Policy

If you cancel your order within 48 hours of placing it, you are eligible for a full refund. However, if the product is shipped due to logistical issues, you can still request a refund by contacting customer service. We will process your request promp

If you cancel your order within 48 hours of placing it, you are eligible for a full refund. However, if the product is shipped due to logistical issues, you can still request a refund by contacting customer service. We will process your request promptly and provide further instructions.support@hizoo.co

How long can I cancel my order?

What should I do if I want to exchange a product? To request an exchange, please reach out to our Customer Support team directly at support@hizoo.co. We will personally help you set up the return and ensure your replacement is on its way quickly. Onc

<h3 style=" text-decoration: none;" id="isPasted">How do I exchange a product?</h3> What should I do if I want to exchange a product? To request an exchange, please reach out to our Customer Support team directly at support@hizoo.coWe will personally help you set up the return and ensure your replacement is on its way quickly. Once your return shipment is marked &#x201C;in delivery,&#x201D; your new replacement order will be shipped automatically at no extra cost.Do I need to pay for shipping when exchanging a product? HiZoo covers the shipping fee for exchanges involving defective, damaged, or incorrect items.For change-of-mind exchanges, customers are responsible for the return shipping costs. However, your replacement item will always be shipped to you free of charge.Can I exchange for a different design or product? Direct exchanges are limited to the same HiZoo massager type.If you would like a completely different design or product, please contact our support team to process a return for your current item, and then place a new order for the product you want at hizoo.coWhat if the item I want to exchange is out of stock? If the product you want is unavailable at the time of exchange, you can choose to:<ul data-path-to-node="10" style=" text-decoration: none;"><li>Wait until it is back in stock.</li><li>Request a refund instead.</li></ul>Just let our support team know your preference when you email us.Where do I send the product for exchange? Please do not ship your item until you have received a shipping label and authorization from our support team.Once our team has set up your exchange, you will receive a label to ship the package to:HiZoo Returns Warehouse 46 Stafford St, Suite 2911 Lawrence, MA 01841Note: Items sent to this address without prior authorization from our support team may not be accepted or processed.Need help? If you have any questions during the exchange process, feel free to contact us at support@hizoo.co. We&#x2019;re here to make your experience smooth and hassle-free.

Returns, Refunds & Cancellation

Refund Policy

Return Policy

How long can I cancel my order?

Can I exchange a product?