Refund PolicyUpdated 2 months ago
Hizoo Refund Policy
At Hizoo, we are committed to your satisfaction. If you’re not completely happy with your purchase, here’s how our refund and return process works:
1. 30-Day Risk-Free Guarantee
We offer a 30-day risk-free guarantee. If you're not fully satisfied with your purchase, you can return it within 30 days of delivery for a full refund—no questions asked!
2. Eligibility for Refund
To qualify for a refund under our 30-Day Money-Back Guarantee, the product must be:
Returned within 30 days of delivery
In good condition, without visible damage or excessive wear
Ideally in its original packaging
Light usage is completely okay — we want you to try the product and see if it’s the right fit. “Unused” simply means the product should not show signs of damage, misuse, or wear and tear that affects its resale condition.
Our goal is to make sure you feel confident and satisfied with your purchase.
3. How to Request a Refund
To request a refund, simply:
visit our return portal at returns.hizoo.co. To initiate a refund, all you need to add is your order number associated with your order and the ZIP code of your shipping address.
Alternatively you can reach out to our beloved customer support to initiate a refund.
- Email our support team at [[email protected]] with your order number and the reason for your refund request.
- Our team will provide instructions on how to return the product (if applicable).
- Once we receive the returned product (if required), we will process your refund.
4. Refund Processing Time
Refunds will be processed within 7-10 business days after we receive the returned product. Depending on your payment method, it may take a few extra days for the refund to appear in your account.
5. Return Shipping Costs
- If you are requesting a replacement, we will cover the return shipping cost.
- If you are requesting a full refund, we will process a refund for the product price, but we will not be able to issue an additional refund to cover return shipping costs.
6. Non-Refundable Items
We cannot accept returns or issue refunds for:
- Products that are damaged or used beyond normal wear and tear
- Items that are not returned in their original condition
- Products marked as final sale
7. Exchanges
If you would like to exchange an item, please follow the refund process in our return portal at returns.hizoo.co and choose the exchange option once you logged in.