Return PolicyUpdated 24 days ago
Can I return or exchange a product if it is defective?
Yes, if the product is defective, you can request a return or exchange. Visit our return portal for a quick and easy return process.
If you have issues with your return, please contact our customer service, and we will assist you with the necessary procedures to resolve the issue quickly.
What should I do if I receive the wrong product?
If you receive the wrong item, please head over to our return portal and initiate a return. We will arrange for the incorrect product to be collected and send you the correct item at no additional cost.
We apologize for the inconvenience and will handle the issue promptly.
How long after purchase can I return the product?
We offer a 30-day return policy. For defective or incorrect items, HiZoo will cover the return shipping fee. For returns due to personal preference, the return shipping cost will be your responsibility.
Can I return the product if it has been opened or worn?
Yes, you can return the product as long as there are no visible signs of damage or excessive wear and tear. We understand that you may need to try the item on, and this will not affect your ability to return it.
What if there is no issue with the product—can I still return it?
Yes, you can return the product even if there is no issue with it, provided you follow the return guidelines.
Can I repurchase the product during the return process?
Absolutely! You can repurchase the product at any time while your return is being processed.
Can I return a product that was received as a gift?
Yes, you can return a gifted product as long as it is returned within 30 days of receiving it.
How long does the refund process take after a return?
Once we receive the returned product, we will process your refund immediately. Depending on your payment provider, it may take a few business days for the refund to appear in your account.